Privacy policy

Last Updated: September 16, 2026

Novaro operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Novaro is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with our store:

  • Contact Details: Your name, billing address, shipping address, phone number, and email address.
  • Financial & Payment Information: Payment card details (credit/debit cards), transaction history, form of payment, and payment confirmations processed securely through our payment gateways.
  • Account Information: Your username, password, security credentials, preferences, and saved settings.
  • Transaction Information: The items you view, add to cart, put on wishlists, purchase, return, exchange, or cancel.
  • Communications: Any details and records provided when contacting our customer support team.
  • Device & Technical Data: Information about your device, browser, network connection, IP address, and unique identifiers collected via cookies and tracking technologies.

2. How We Use Your Personal Information
We use your personal information for lawful business and operational purposes, including:

  • Order Fulfillment & Service Delivery: To process payments, arrange shipping, provide invoices and tracking numbers, manage your account, and facilitate returns and exchanges.
  • Customer Support & Communication: To answer inquiries, provide updates regarding your orders, and resolve issues efficiently.
  • Marketing & Advertising: Strictly in accordance with your preferences, to send promotional updates, product recommendations, and show relevant advertising.
  • Security & Fraud Screening: To authenticate transactions, screen orders for potential fraud or unauthorized risks, and protect system integrity.
  • Legal Compliance: To comply with applicable laws, subpoenas, regulatory inquiries, and enforce our terms and policies.

3. Sharing Your Personal Information
We share your information with trusted third parties to provide and improve our services:

  • Service Providers: Shopify (our e-commerce host), payment gateways (e.g., PayPal, credit card processors), fulfillment centers, and international logistics/carrier partners who deliver your packages.
  • Marketing Partners: Advertising networks to display relevant products based on your activity, subject to your opt-out preferences.
  • Legal & Regulatory Authorities: Where required by law, court order, or to defend our legal rights and property.

4. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your visits and transactions to operate and optimize the platform. To learn more about how Shopify manages consumer data, please review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

5. Data Retention & Purpose
We retain your personal and order information for as long as necessary to provide you with the Services, comply with legal obligations, and enforce our agreements. Specifically, maintaining this transaction history ensures we can seamlessly handle post-purchase customer support, verify warranties, and process returns, exchanges, or refunds.

6. Your Privacy Rights & Choices
Depending on your jurisdiction (including the European Economic Area, UK, California, and other U.S. states), you may have the following legal rights regarding your personal information:

  • Right to Access / Know: Request details and copies of the personal data we hold about you.
  • Right to Delete: Request the deletion of your personal data, subject to legal retention obligations.
  • Right to Correct: Request correction of inaccurate or incomplete personal records.
  • Right to Opt Out of Sale / Targeted Ads: Direct us not to sell or share your information for targeted cross-context behavioral advertising. We also honor valid Global Privacy Control (GPC) browser signals.
  • Unsubscribe from Marketing: You can opt out of promotional emails at any time using the "Unsubscribe" link at the bottom of our emails.

To exercise any of these rights, please contact our support team or use the Shopify Privacy Portal.

7. Children's Privacy
Our store is not intended for use by minors. We do not knowingly collect, sell, or share personal information from individuals under 16 years of age or the age of legal majority in your region.

8. Security Notice
We implement industry-standard protocols to safeguard your personal data. However, please understand that no electronic transmission or digital storage system is 100% impenetrable. We advise customers to safeguard account credentials and use caution when transmitting sensitive data.

9. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect updates in our operations, technical practices, or applicable regulations. Revisions will be posted here with an updated "Last Updated" date.

10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: hanbing0331@outlook.com