Shipping policy

Last Updated: September 2026

Thank you for shopping at Novaro. We are committed to delivering your order quickly, securely, and transparently. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Origins
To offer you high-quality products at competitive factory-direct prices, our products are dispatched directly from our manufacturing partners and fulfillment facilities in China via reliable international direct lines.

2. Order Processing & Shipping Times

  • Order Handling Time: 1 – 3 business days (Monday through Friday, excluding weekends and statutory holidays).
  • Standard Delivery Transit Time: 7 – 12 business days (Monday through Friday).
  • Total Estimated Delivery Time: 8 – 15 business days.

3. Shipping Rates & Carriers

  • Shipping Fee: We provide FREE standard shipping on all orders within the United States.
  • Carriers: Parcels are transported via professional international air express lines. Final-mile delivery to your address is completed by reliable postal carriers, primarily USPS or FedEx.
  • Service Areas: We currently ship across the contiguous United States. We do not deliver to P.O. Boxes, APO/FPO military bases, or offshore territories.

4. Shipment Confirmation & Order Tracking
Once your order has been packaged and handed over to our logistics carrier, you will receive a shipment confirmation email containing your tracking number(s). Tracking information usually becomes active within 24–48 hours as the parcel passes through initial airport scanning.

5. Customs, Import Duties, and Taxes
Orders are shipped under standard international trade terms. For U.S. consumer parcel thresholds, most orders clear without extra customs fees. However, if any applicable import taxes, tariffs, or clearance charges are assessed by local border authorities, they remain the responsibility of the recipient.

6. Delivery Delays, Damages & Lost Packages

  • Occasional Delays: Delivery times are estimates. Minor delays may occasionally occur due to extreme weather, postal strikes, high holiday volumes, or customs inspections.
  • Damaged on Arrival: If your package arrives damaged, please retain the exterior packaging box and notify us within 48 hours of delivery at hanbing0331@outlook.com with clear photo evidence so we can issue a replacement or refund promptly.
  • Lost in Transit: If your tracking number has not updated or shown any status change for over 30 consecutive days, please contact our support team to initiate a formal lost-parcel investigation and receive an immediate replacement or full refund.
  • Delivered but Missing: If tracking indicates "Delivered" but you have not found the parcel, please check your porch, building management, and mailbox, and inquire with your local mail carrier before contacting us.

7. Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information at checkout. If an error is noticed, please contact us within 12 hours of placing your order. Once a parcel is dispatched, address changes cannot be accommodated. If a parcel is returned or deemed undeliverable due to an incorrect or incomplete address provided by the customer, re-shipping fees will apply.

8. Contact Us
If you have any questions regarding your order status or shipping details, please contact our support team at: hanbing0331@outlook.com.