Refund policy

Last Updated: September 2026

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, undamaged, and in the exact same condition that you received it.
  • The item must remain in its original packaging with all parts, accessories, manuals, and tags included.
  • You must provide your order number and proof of purchase (e.g., order confirmation email).
  • Items that show obvious signs of use, missing parts, or are damaged for reasons not due to our error are non-returnable.

2. Return Process & Critical Address Notice
To initiate a return, please contact our support team at hanbing0331@outlook.com with your order number, reason for return, and clear photos or short videos showing the product and packaging condition.

IMPORTANT ADDRESS NOTICE:

  • The return shipping address must be confirmed directly with our customer support team. Upon approval, we will provide you with the designated return facility address.
  • Do NOT send your return package to the sender's address listed on the original shipping label. That address is an automated transit facility/sorting hub and cannot process returns. Packages sent back without prior authorization or shipped to the original shipping label address will be rejected, and no refund will be issued.

3. Return Shipping & Costs

  • Quality Issues / Our Error: If the return is due to a defective, damaged, or incorrect item sent by us, we will cover the return shipping costs and provide a prepaid return label.
  • Customer Remorse (e.g., changed mind, unwanted, incorrect size/choice): You will be responsible for paying your own return shipping costs. In such cases, the original shipping fee (if applicable) is non-refundable and will be deducted from your final refund amount.
  • Tracking & Insurance: We strongly recommend using a trackable shipping service or purchasing shipping insurance for returned items. We cannot guarantee receipt of or issue refunds for packages lost in transit during return shipping.
  • Restocking Fees: We do not charge any restocking fee.

4. Damages and Issues upon Delivery
Please inspect your order upon reception. If your package arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at hanbing0331@outlook.com with clear photo/video evidence. We will evaluate the claim immediately and offer a replacement or a full refund.

5. Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed and credited automatically to your original payment method within 7 to 10 business days.

6. Late or Missing Refunds
If you have not received your refund within 10 business days after approval, please complete these steps before contacting us:

  1. Check your bank account or PayPal balance again.
  2. Contact your credit card company; processing delays can occur before a refund officially posts.
  3. Contact your bank, as standard processing times vary between institutions.

If you have completed these steps and still have not received your refund, please contact us at hanbing0331@outlook.com.